Securus Technologies is a leading provider of technology used in prison’s and jails to enhance inmate communication and security of private communications with inmates loved ones. They serve the many correctional institutes and law enforcement agencies. The company is passionate about being the leader of inmate communication.
Securus offered a challenge to their main competitor GTL in January to let an independent judge decide if GTL or Global Tel Link is anyplace near them in terms of services offered, pricing and customer satisfaction.
The technology judge would decide who of the two companies has the biggest and best product set and the most advanced and high tech telephone calling platform and superior customer service. Securus asserts that there is no way that GTL could come close to what they are offering as they have invested over 670 million dollars back into their own company this year to stay on the edge of technology and competition. According to Secures, Global Tel Link has not even spent ten percent of what they have. GTL has stated that they outsource customer service to Mexico as well while part of Securus recent investments is a U.S. customer service center. Securus has developed the largest in the world VOIP or Voice over Internet Protocol calling network for inmates. In addition to this there are many other technologies they offer that simply cannot be matched by GTL or anyone. And, when you look at the data and with customers with experience with both companies, people prefer Secures almost 3 to 1 over GTL. Securus doesn’t blame GTL for the fact that to date, they haven’t taken them up on this challenge because if they were GTL, they would politely refuse too!
Securus Technologies provides inmate self-management, video calls, phone calls, VOIP technology and many more services to inmates. Based in Dallas, Texas, Secures proudly serves over 3450 agencies and over 1,200,000 inmates. Securus is committed to connecting and serving by staying up on technology and being the best in their focused market segment.
I am sure having a loved one incarcerated is very difficult and it is good to know there is a great partner out there committed to providing communication with inmates so they can remain in positive spirits and have the will to want to turn their life around.